General Terms and Conditions
Consumer booking terms published by Regency Luxury Villas

1. Introduction^‍

These Terms explain the basis on which RLV arranges bookings for privately owned holiday accommodation.
Please read them carefully before making a booking.
Nothing in these Terms excludes or restricts any statutory right or liability that cannot lawfully be excluded or restricted.

Important agency statement
Regency Luxury Villas Ltd (“RLV”) arranges accommodation as booking and payment agent for the party identified in theBooking Confirmation as the Accommodation Supplier. That party will be either the Owner or, where applicable, a property-management company or other entity that is the registered AL operator and contracts in its own name as the soleaccommodation supplier.
All enquiries and bookings are subject to these General Terms and Conditions and any property-specific terms stated in the Booking Confirmation.

2. Definitions

“Accommodation Contract” means the contract under which the Accommodation Supplier provides the Property to the
Client for the confirmed rental period.
“Accommodation Supplier” means the party identified in the Booking Confirmation as legally responsible for supplying the accommodation. It will be either: (a) the Owner; or (b) a property-management company or other entity which is the registered AL operator and contracts in its own name as the sole accommodation supplier.
“Booking Confirmation” means RLV’s written confirmation communicating the Accommodation Supplier’s acceptance of the booking and recording the Property, dates, price, party and property-specific terms.
“Client”, “you” and “your” mean the person making the booking and, where appropriate, the members of that person’s party.
“Owner” means the legal owner or other person legally entitled to make the Property available where that party is the Accommodation Supplier.
“Owner’s Representative” means the property manager, managing agent, trustee or other named party authorised to communicate and act on the Owner’s behalf. An Owner’s Representative is not the Accommodation Supplier unless the Booking Confirmation expressly identifies it as the registered AL operator contracting in its own name.
“Property” means the accommodation identified in the Booking Confirmation.
“RLV”, “we”, “us” and “our” mean Regency Luxury Villas Ltd.

3. RLV’s Agency Role and Contractual Structure

RLV acts exclusively as booking agent and payment agent for the Accommodation Supplier.
RLV does not own, lease, operate, manage, maintain or itself supply the Property and does not buy accommodation for resale.
The Accommodation Contract is formed directly between the Client and the Accommodation Supplier.
RLV is not a party to that contract except in relation to its own separate agency obligations expressly stated in these terms.
Where the Owner is the Accommodation Supplier, RLV may receive instructions directly from the Owner or through an authorised Owner’s Representative.
Where a registered AL operator or management company contracts in its own name as the sole Accommodation Supplier, RLV acts for that operator and not for the underlying beneficial or property owner.
For privacy and security reasons, beneficial owners, shareholders, beneficiaries or other private persons who are not themselves the Accommodation Supplier will not be identified.
Where an Owner acts through an Owner’s Representative, the Booking Confirmation may identify the representative and its service contact details to the extent permitted by law and the applicable booking structure.
RLV arranges accommodation only. It does not combine the Property with flights, transfers, vehicle hire, excursions or other travel services, does not collect payment for such services and does not act as a package organiser or retailer.

4. Enquiries, Holds and Formation of the Accommodation Contract

An enquiry, quotation, availability indication, provisional hold or request for payment is conditional and does not amount to
acceptance by RLV as principal.
Quotations and prices are given in good faith and remain subject to correction of any manifest or obvious error before the Accommodation Contract is formed, in which case the Client will be told promptly and may proceed at the corrected price or receive a full refund of any sum paid.
Acceptance or refusal of a proposed booking rests entirely with the Accommodation Supplier or its authorised representative.
Unless the Booking Confirmation expressly states otherwise, the Accommodation Contract is formed only when:
(a) the Accommodation Supplier has accepted the proposed booking;
(b) the required deposit or full payment has been received
in cleared funds;
and (c) RLV has issued the written Booking Confirmation on the Accommodation Supplier’s authority.
Any money received before confirmation is held conditionally as payment agent. If the proposed booking is not accepted, that money will be returned without unreasonable delay. A provisional hold is temporary and does not guarantee availability.
Unless otherwise agreed, it may be released if confirmation or required payment is not completed within approximately 48
hours.

5. Price and Payments

The quotation and Booking Confirmation will state the rental price and any mandatory taxes, charges or fees.
The refundable security deposit is dealt with separately under clause 7.
Unless otherwise stated, a booking deposit of 30% of the rental price is required. The balance must be received no later than eight weeks before arrival or, for bookings made within eight weeks of arrival, in accordance with clause 6.
Payment made to RLV is received solely as authorised payment agent for the Accommodation Supplier.
Cleared payment to RLV discharges the Client’s corresponding payment obligation to the Accommodation Supplier.
RLV normally remits accommodation monies promptly in accordance with the Accommodation Supplier’s instructions.
Accommodation monies are not held by RLV as its own trading income.
If payment is not made when due, the Accommodation Supplier may treat the booking as cancelled by the Client under
clause 13.
Access information will be released only after all sums due, including the security deposit and bank charges, have been received in cleared funds.

6. Late Bookings and Payment Timing

Where a booking is made within eight weeks of arrival, the full rental price is required within twenty-four hours of the booking being confirmed, or by another deadline stated in the Booking Confirmation.
Where a booking is made within four weeks of arrival, the security deposit is also required within twenty-four hours of the booking being confirmed, or by another deadline stated in the Booking Confirmation.
All payment deadlines in these Terms are subject to the overriding requirement that the full rental price, the security deposit and any bank charges must be received by RLV in cleared funds before arrival.
Where a booking is made too close to arrival for a period based deadline to operate, the relevant sum falls due on the deadline stated in the Booking Confirmation, and in every case in cleared funds before arrival.

7. Security Deposit

A refundable security deposit is required for each booking.
Unless otherwise stated, it will normally be at least 20% of the rental price and must be received no later than four weeks before arrival or, for bookings made within four weeks of arrival, by the deadline stated in the Booking Confirmation.
In every case the security deposit must be received in cleared funds before arrival. RLV may hold the deposit solely as agent for the Accommodation Supplier.
The Accommodation Supplier or its representative may propose reasonable deductions for loss, damage, breakage, missing items, exceptional cleaning, unauthorised use or other properly attributable costs.
Any proposed deduction should identify the item or event concerned, the reason for the claim and the amount claimed, supported where reasonably practicable by photographs, a written report, invoice, estimate or other record.
RLV administers the Accommodation Supplier’s instructions but does not act as an independent adjudicator. The undisputed balance will normally be returned within 28 days after departure.
A reasonably disputed amount may be retained while the cost is investigated or quantified, but no more than is reasonably necessary.
The Client remains responsible for loss exceeding the security deposit.

8. Private Residence, Condition, NATURAL INVIRONMENT, Descriptions and Changes

The Property is a privately owned residence offered for self-catering holiday accommodation and is not a hotel.
Its architecture, furnishings and facilities reflect private ownership and are not subject to a standardised international rating
system. The Accommodation Supplier is responsible for ensuring that the Property is reasonably suitable for occupation as self-
catering accommodation, complies with applicable hygiene and safety requirements, and retains the material facilities andcharacteristics confirmed for the booking.
RLV takes reasonable care when presenting information supplied or approved by the Owner, Accommodation Supplier or Owner’s Representative, but does not carry out a structural, technical or continuous inspection of the Property.
Photographs and descriptions show the general character, style and facilities of the Property when prepared.
Furniture, fabrics, decoration, appliances, equipment and individual items may be repaired, replaced, rearranged or upgraded.
Non-material differences do not amount to misdescription provided the Property’s overall standard, capacity, material facilities and essential characteristics have not been materially reduced.
If any feature or facility is essential to the Client’s decision, the Client must ask RLV to obtain written confirmation before booking.
RLV will pass on material changes of which it becomes aware.

Natural environment
The Properties are private residences situated in Mediterranean and coastal environments. Despite reasonable cleaning, maintenance and pest-control measures where appropriate, insects, ants, mosquitoes, flies, spiders, geckos and other wildlife commonly found in such locations may occasionally be present. Their presence does not, of itself, indicate that the Property is defective, inadequately maintained or improperly cleaned, nor does it constitute a breach of contract or give rise to any automatic right to cancel, receive compensation or obtain a price reduction. Where an unusual infestation or other material condition is reported promptly under clause 16, the Accommodation Supplier will be given a reasonable opportunity to investigate and take appropriate remedial action where reasonably practicable.

9. Occupancy and Behaviour

Only persons named in the Booking Confirmation may occupy the Property unless written approval is obtained.
Events, commercial use, filming and additional occupants require prior written consent.
The Client is responsible for the conduct of the party and must not cause danger, serious nuisance, unlawful activity or material damage.
The Accommodation Supplier or its representative may terminate occupation immediately in exceptional circumstances involving serious misconduct, danger, wilful damage or substantial nuisance.
Any retention of sums remains subject to the applicable cancellation terms and the Accommodation Supplier’s actual loss.

10. Pools, Wet Areas and Safety

Children and non-swimmers must be supervised by a responsible adult at all times in and around pools, water features
and wet areas.
All guests must exercise reasonable care and follow property-specific safety instructions.
Responsibility for the condition, maintenance and legally required safety arrangements of the Property rests with the Accommodation Supplier or operator.
RLV is not responsible for accidents caused by the Property or its facilities except to the extent caused by RLV’s own negligence, breach of its agency duties or misleading statement, or where liability cannot lawfully be excluded.

11. Pets

Pets are not permitted unless expressly approved in advance.
Additional conditions, deep-cleaning charges and liability for damage may apply.

12. Access

The Accommodation Supplier, Owner’s Representative and authorised contractors may enter the Property at reasonable times on reasonable notice for inspection, maintenance, repairs, meter readings or another proper purpose, with no more intrusion than reasonably necessary. Prior notice may not be possible in an emergency or where immediate action is required to protect people or property.

13. Cancellation or Amendment by the Client

A cancellation or amendment request must be made in writing and takes effect when received by RLV for transmission to the Accommodation Supplier.
Contracts for accommodation to be provided on specified dates are generally excluded from the ordinary statutory 14-day cancellation right for distance contracts.
Unless the Booking Confirmation states a different property-specific schedule, cancellation more than eight weeks before arrival results in loss of the 30% booking deposit; cancellation eight weeks or less before arrival results in 100% of the rental price becoming payable.
The cancellation charge reflects the loss of a booking period reserved exclusively for the Client.
Where a cancellation charge applies, RLV and the Accommodation Supplier will use reasonable endeavours to re-let the Property for the cancelled dates.
If the dates are re-let, the Client will automatically receive credit for the Accommodation Supplier’s net replacement rental income for those dates after reasonable additional re-letting costs, so that the Accommodation Supplier does not recover the same loss twice.
Any refundable security deposit already paid is returned to the Client following cancellation, subject only to sums properly due under these Terms.
Those reasonable endeavours do not guarantee that the Property will be re-let or that any refund will arise. Any repayment is the Accommodation Supplier’s responsibility. RLV will return any relevant amount it still holds or subsequently receives for that purpose, but is not required to fund a refund from its own resources. Amendments are subject to approval, availability and any properly disclosed additional price or reasonable administration cost. Comprehensive travel insurance is strongly recommended.

14. Significant Changes or Cancellation by the Accommodation Supplier

If the Accommodation Supplier proposes a significant change or cannot provide the confirmed Property, the Client will be informed as soon as reasonably practicable.
Unless caused by the Client’s breach, the Client will be offered the options reasonably available: accept the change, accept a suitable alternative on clearly stated terms, or cancel and receive repayment of accommodation sums paid for services that will not be provided.
Where RLV still holds money as payment agent, it will return the amount authorised or legally due without unreasonable delay.
Where money has already been remitted, the refund obligation remains with the Accommodation Supplier and RLV will use reasonable efforts in its agency capacity to obtain and transmit it.
RLV is not responsible for consequential travel or ancillary costs caused by the Accommodation Supplier’s cancellation except to the extent arising from RLV’s own breach or where liability cannot lawfully be excluded.

15. Events Beyond Control, Building Works and Local Conditions

Neither RLV nor the Accommodation Supplier is responsible for delay or failure caused by an event genuinely beyond that party’s reasonable control, to the extent its effects could not reasonably have been avoided or overcome.
This does not convert ordinary maintenance failure into an event beyond control or remove rights that cannot lawfully be excluded.
Where an event beyond control prevents the confirmed accommodation being provided, sums paid for accommodation that will not be provided are refunded to the Client in the same way as under clause 14, less any costs already properly and unavoidably incurred.
Properties may be located in established or developing residential, resort or coastal areas.
Construction, demolition, renovation, landscaping, roadworks, public works, traffic and other third-party activity may begin or change without notice and without the control of RLV or the Accommodation Supplier.
No guarantee is given that all external activity, noise, dust, vibration, visual disturbance or temporary access inconvenience will be absent.
Minor, intermittent, ordinary or distant local works do not by themselves amount to a breach or create an automatic right to cancel, receive compensation or obtain a price reduction.
If RLV or the Accommodation Supplier becomes aware before arrival of works reasonably likely to have a material adverse effect on use and enjoyment of the particular Property, that information will be passed to the Client without unreasonable delay.
Where it amounts to a significant change, clause 14 will apply.
RLV is not responsible for third-party works or local conditions of which it neither knew nor reasonably should have known.
Nothing in this clause excludes responsibility for RLV’s own misleading statement or failure to communicate known material information.
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16. Complaints and Problems During the Stay

Any problem must be reported promptly in writing while the Client remains at the Property, so that the Accommodation Supplier or its representative has a reasonable opportunity to investigate and remedy it.
Where reasonably practicable, the issue should be reported within 24 hours of becoming apparent.RLV will communicate the report and facilitate contact, but responsibility for investigating, repairing or resolving a property- related issue rests with the Accommodation Supplier or its representative.No compensation will ordinarily be payable for loss or inconvenience that could reasonably have been avoided or reduced had the issue been reported promptly.
A claim may be reduced or rejected to the extent that delayed reporting prevented proper investigation, verification, mitigation or remedial action. This does not automatically extinguish a claim involving a hidden matter, serious safety issue, deliberate misdescription or
another right that cannot lawfully be excluded. Any unresolved complaint should be confirmed in writing as soon as reasonably practicable after departure, preferably within 14 days. Remedial action or a goodwill gesture does not by itself constitute an admission of liability.
RLV is not a member of, and does not agree to use, an alternative dispute resolution scheme.
This does not affect any right the Client may have to pursue a complaint through the courts or to rely on any mandatory statutory right.

17. Insurance

Clients are strongly advised to obtain comprehensive travel insurance covering cancellation, curtailment, medical needs, personal belongings, personal liability and accidental damage.

18. Passports, Visas and Health Requirements

Clients are responsible for passports, visas, entry and health requirements. Any information provided by RLV is general guidance only and should be checked against current official sources.

19. Bookings Through Other Agents

Where an intermediary books on behalf of a Client, it warrants that it has authority to act. Before submitting an irrevocable booking instruction or making payment on the Client’s behalf, the intermediary must provide the Client with these Terms, the applicable cancellation schedule and all available property-specific terms, and must retain evidence that the Client authorised the booking on that basis. Following formation of the Accommodation Contract, the intermediary must provide the Booking Confirmation to the Client without unreasonable delay and retain evidence that it has done so.
The intermediary must not describe RLV as the accommodation supplier or make unauthorised promises on behalf of RLV, the Accommodation Supplier or an Owner’s Representative.
Separate Agency Terms and Conditions may also apply between RLV and that intermediary.

20. RLV’s Responsibility and Limitation of Liability

RLV will perform its booking and payment agency services with reasonable care and skill.
RLV is not responsible for the acts or omissions of the Accommodation Supplier, Owner, Owner’s Representative, contractors or other third parties, or for the condition, safety, maintenance, facilities or performance of the Property, except to the extent the Client’s loss was caused by RLV’s own breach, negligence or misleading statement.
RLV is responsible only for direct loss that was a reasonably foreseeable result of its own breach. It is not responsible for indirect or unforeseeable loss or avoidable loss which the Client failed to take reasonable steps to reduce.
Subject to the statutory exclusions below, and in any event, RLV’s aggregate liability for such direct loss, and its aggregate liability otherwise arising from its agency services in relation to a booking, is limited to the net commission actually received and retained by RLV for that booking. The amount of that commission will be confirmed on reasonable written request.
This limitation applies only to RLV’s agency services and does not determine the Accommodation Supplier’s liability.
The limitation applies to claims for damages or compensation and does not restrict RLV’s obligation to return money it actually holds for the Client, or is authorised or legally required to return, as payment agent.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any liability or consumer right that cannot lawfully be excluded or limited.

21. Intellectual Property

Website content is protected by copyright and other intellectual property rights.
It may be downloaded for personal, non-commercial use only.

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22. Third Party Rights

Except for the Accommodation Supplier, where and to the extent expressly intended, a person who is not a party to the contract between the Client and RLV has no right to enforce any of its terms.
The consent of any such third party is not required to vary or cancel these Terms.

23. Severance

If any provision of these Terms is found by a court or other competent authority to be invalid, unenforceable or unfair, that provision applies with the minimum modification necessary to make it valid and enforceable or, if that is not possible, is treated as removed.
The remaining provisions continue in full force.

24. Communications and Notices

Any notice, request, report or other communication under these Terms must be in writing.Writing includes email sent to the address RLV has provided for the purpose or from which RLV has corresponded with theClient.A communication is treated as received when it reaches the recipient, or on the next working day if it arrives outsidenormal business hours.This clause does not affect how court proceedings are served.

25. Data Protection

RLV processes personal data in accordance with applicable data protection law and the privacy notice published on RLV’swebsite, which forms part of these Terms.Where identity or passport information is required for the local registration of guests or by the Accommodation Supplier,that information is collected and shared only so far as necessary for that purpose and in accordance with that privacynotice.

26. Governing Law and Jurisdiction

The contract between the Client and RLV for RLV’s agency services is governed by English law.
Where the Client is a consumer, the courts of England and Wales have jurisdiction over any dispute relating to RLV’s agency services, except that the consumer may also be entitled to bring or defend proceedings in the courts of their place of domicile where mandatory law so provides.
Nothing in these Terms deprives a consumer of the protection of any mandatory rule of the law of the country in which they are habitually resident.
Where the Client is not a consumer, including a company, partnership or other business, the courts of England and Wales have exclusive jurisdiction over any dispute relating to RLV’s agency services, and English law applies.
The Accommodation Contract is a separate contract between the Client and the Accommodation Supplier.
It is governed by the law stated in the Booking Confirmation or, if none is stated, by the law of the country in which the Property is situated.
Any claim relating to the Property or the stay, including its condition, safety, use or enjoyment, lies against the Accommodation Supplier under that contract and falls to be determined by the courts having jurisdiction over it, which will normally be the courts of the country in which the Property is situated.

27. Company Information

Regency Luxury Villas Ltd Company number: 08555962 Registered office: Vaughan Chambers, Vaughan Road,Harpenden, Hertfordshire, England, AL5 4EE United Kingdom

Private Portfolio
Many larger estates and high-value villas are not publicly advertised. Information is supplied confidentially and only forconsideration of a specific proposed booking.

General Terms and Conditions | Version 2.1 | Effective 22 July 2026

General Terms and ConditionsConsumer booking terms published by Regency Luxury Villas

PRIVATE PORTFOLIO

General Terms and Conditions
Consumer booking terms published by Regency Luxury Villas