Booking Terms and Conditions

 

 

 

Regency Luxury Villas strives to ensure that our clients interests are always protected. Before making any booking, please read and ensure you are happy with our terms and conditions.

 

 

All enquiries and bookings are subject to you agreeing to the following terms and conditions: 



YOUR HOLIDAY CONTRACT

When you make a booking as Party Leader you guarantee that you have the authority to accept, and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract is with the property owner and facilitated by Regency Luxury Villas Ltd. whom act on the owners behalf and is only made once your booking has been confirmed. Your reservation contract is governed by English Law and is subject to the exclusive jurisdiction of the English Courts at all times. 



YOUR PERSONAL DETAILS

Regency Luxury Villas is not the owner of the villa(s) booked and reserves the right to provide personal details of the Party Leader and party members to the owner at its sole discretion. 



PAYING FOR YOUR HOLIDAY

The booking deposit of 30% of the total booking price must be paid to Regency Luxury Villas who act as an agent on behalf of the property owner, before the Villa booking can be confirmed. The deposit is payable via bank transfer at the time of booking. 

The balance of the holiday is paid via bank transfer and must be received at least eight weeks before the Holiday start date. 

If the balance is not paid at least eight weeks before the holiday start date, we reserve the right to cancel the holiday contract. under these circumstances, the property owners will not be required to refund the booking deposit. 

Arrival and property details will not be issued until your holiday has been paid for in full. 



LATE BOOKING

Bookings made less than eight weeks before the holiday start date will be classed as a late booking, the booking deposit is paid via bank transfer. The balance of the holiday is to be paid within a maximum 5 working days via bank transfer. 

Bookings taken within 7 days of the holiday start date, require payment in full via bank transfer and may incur additional administrative charges. 



CONFIRMATION

Please check your confirmation invoice, final itinerary and all other documents you receive from us immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse any changes to a booking. Please remember amendment requests made within 27 days of the commencement of your stay may not be possible.      



IF YOU CHANGE YOUR BOOKING

If after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader. 

If one of your party withdraws from the holiday, someone else may take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before departure. The Party Leader must sign the letter. 



IF YOU CANCEL YOUR HOLIDAY

To cancel the entire holiday, the Party Leader must write to us directly, by recorded delivery at the address on your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the arrival date, the less likely the property owner will be able to recover the costs by re-selling the Villa at the brochure price. Our cancellation charges therefore increase as the departure date approaches. There are no refunds for cancellations or early exit once a booking has commenced. If you exit the villa prior to the end of your official booking you must notify Regency Luxury Villas prior to exit.   

If you have to cancel for a reason covered by your insurance policy, any losses must be claimed directly from the relevant insurance company.       



YOUR ACCOMMODATION   

This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).  

Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return to the UK.

Regency Luxury Villas reserves the right to deduct any charges from the breakages deposit on behalf of the property owners.  



HOLIDAY INSURANCE   

Holiday insurance is the sole responsibility of each individual party member. Regency Luxury Villas accepts no liability for loss, damage, personal injury or the cost of medical or other treatment.   

 

SECURITY  

It is your parties responsibility to ensure that all doors and windows are closed and alarm is armed when you leave the property unattended, for your personal security we advise doors and windows are closed and locked at night.

  

OUR LIABILITY TO YOU

The Regency Luxury Villas website provides a service to you the customer and the property owners to bring the parties together. Regency Luxury Villas act as the owner's agent when advertising the properties. The price shown is the price payable to the owner for the accommodation. The Property owner and Regency Luxury Villas are not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Regency Luxury Villas will not accept liability if illness, injury or death is the fault of the Party Leader or any party member.

Regency Luxury Villas liability shall not in any event exceed the total holiday price.

If for reasons beyond our control  a property is rendered unavailable prior to commencement of your stay , Regency Luxury Villas will do its utmost to secure an acceptable alternative property. Should we fail to secure an acceptable property, you will receive a full refund of all monies paid. Regency Luxury Villas will not pay any compensation for cancellations.

Please remember the vast majority of properties represented by RLV are lived in by their owners or their second homes, although our properties are carefully selected to ensure they are in the very best of repair, like all homes they are sometimes liable to encounter equipment failure or the need for unforeseen maintenance or repairs. In the unlikely event a property, its equipment, facilities, services, fixtures or fittings require attention whilst your party is in residence, please let us lnow as soon as possible and we will do our utmost to promptly address any problem. Please note that under such circumstances refunds will not be considered.


ACCURACY

All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any known changes. However there may be occasions when the advertised property is not as advertised, due to building modification. Such situations may be due to urgent property maintenance or local circumstances such as but not limited to; water shortages, unsuitable weather conditions, fuel shortages, power cuts,   Mosquito or other insect infestation  and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.



BUILDING WORKS

From time to time local building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will endeavour to notify you as soon as we are made aware of any building work that may affect your holiday. However please note we will not offer compensation related to local building works under any circumstances.



IF YOU HAVE A COMPLAINT

If you have cause for complaint whilst on holiday, this must be brought to the immediate attention of Regency Luxury Villas, who will act as the representative of the property owners and endeavour to take immediate action to rectify the problem. Unless there is a valid reason for failure to report your complaint, the property owner and Regency Luxury Villas, acting on their behalf, will not consider themselves to be liable for those complaints.

Please note, subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services up to an aggregate amount not exceeding the total cost of your reservation payment.



BEHAVIOUR

The property owner or its representatives can end your holiday if your behaviour or that of any party member is likely, in their opinion, to cause distress, damage to property, danger to, or annoyance,  to nearby neighbours, our other customers, employees, or anyone else. In these circumstances the property owner or their representatives reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. The property owner and Regency Luxury Villas will not accept responsibility for the behaviour of others in or near your accommodation.  Adults must supervise children at all times.

The property is for the sole use of the named guests, no parties, meetings or social gatherings are allowed at the property without express permission of the owner of their representatives, any breach of these terms may result in immediate termination of your stay without refund.



SWIMMING POOL

Non adults must only use the swimming pool with adult supervision. Care should be taken at all times in and around any wet areas. Regency Luxury Villas do not accept liability for any slips, falls or accidental injury related therein.



PETS/ANIMALS

Unless otherwise advised, pets and animals are not permitted in the accommodation. Where pets are accepted by prior agreement, a deep clean surcharge upon exit will be applied to your booking. Any damages or breakages caused by a pet will be charged for.



ACCESS

The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property, to take meter readings or other exceptional circumstances.




BREAKAGES DEPOSIT

Guests are  required to pay a minimum returnable deposit of 20% of the holiday value unless specified differently to Regency Luxury Villas who will retain the deposit on behalf of the property owners. This deposit must be received at least four weeks prior to commencement of a booking. This will be re-paid in full within at least 4 weeks of returning minus any deductions. Failure to make payment in full including security deposit will render your booking deemed cancelled. No refund or credit will be made in the event of any cancellation 27 days prior to commencement of a booking.



ACCOMMODATION COURTESY

While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains and replace items damaged by party members.