Booking Terms and Conditions

 

Regency Luxury Villas strives to ensure that our clients interests are always protected. Before making any booking, please read and ensure you are happy with our terms and conditions.


 All enquiries and bookings are subject to you agreeing to the following terms and conditions: 


These Agency Terms and Conditions apply to Regency Luxury Villas Ltd, including, but not limited to, www.regencyluxuryvillas.com. The terms 'Client', 'Your' and 'You' refer to the person booking the property. 'Owner' refers to the principal, owner or representative of the property. 'Regency Luxury Villas', "We", "Us", "Our" refers to Regency Luxury Villas Ltd.

By making a booking, you agree that on behalf of yourself and all those named on the booking:
a. You have read these Agency Terms and Conditions and agree to be bound by them; 
b. You consent to our use of your information in accordance with our Privacy Policy; 
c. You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services. 


USE OF WEBSITE
Use of this web site is subject to these Terms and Conditions and our Privacy Policy. If you do not agree to these conditions please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below.


ACCURACY OF INFORMATION
Every care has been taken in compiling the contents of this web site. However, all information about the properties has been provided by the owners or their representatives, including all images are reproduced by us in good faith. 'Regency Luxury Villas"' will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an property owner or their representative.

All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any known changes. However there may be occasions when the advertised property is not as advertised, due to building modification. Such situations may be due to urgent property maintenance or local circumstances such as but not limited to; water shortages, unsuitable weather conditions, fuel shortages, power cuts,   Mosquito or other insect infestation  and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.

If you believe any information on the site to be inaccurate, please let us know before booking and we will investigate and correct if necessary. 

Any opinions, advice, statements, services, offers, or other information or content expressed on the site are not to be construed as advice,
we do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.


YOUR HOLIDAY CONTRACT
When you make a booking as Party Leader you guarantee that you have the authority to accept, and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract is with the property owner and facilitated by Regency Luxury Villas Ltd. whom act on the owners behalf and is only made once your booking has been confirmed. Your reservation contract is governed by English Law and is subject to the exclusive jurisdiction of the English Courts at all times. 


YOUR PERSONAL DETAILS
Regency Luxury Villas is not the owner of the villa(s) booked and reserves the right to provide personal details of the Party Leader and party members to the owner at its sole discretion. 


PAYING FOR YOUR HOLIDAY
The booking deposit of 30% of the total booking price must be paid to Regency Luxury Villas who act as an agent on behalf of the property owner, before the Villa booking can be confirmed. The deposit is payable via bank transfer at the time of booking. 

The balance of the holiday is paid via bank transfer and must be received at least eight weeks before the rental start date. 

If the balance is not paid at least eight weeks before the holiday start date, we reserve the right to cancel the holiday contract. under these circumstances, the property owners will not be required to refund the booking deposit. 

Arrival and property details will not be issued until your booking, (sans Bank charges) including damage deposit, has been paid for in full.


LATE BOOKING
Bookings made less than eight weeks before the holiday start date will be classed as a late booking, the booking deposit is paid via bank transfer. The balance of the holiday is to be paid within a maximum 5 working days via bank transfer. 

Bookings taken within 7 days of the holiday start date, require payment in full via bank transfer and may incur additional administrative charges. 


CONFIRMATION
Please check your confirmation invoice, final itinerary and all other documents you receive from us immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse any changes to a booking. Please remember amendment requests made within 27 days of the commencement of your stay may not be possible.      


The Client acknowledges that the property is not a hotel but a private accommodation being let for self-catering holidays. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner. Please remember the vast majority of properties represented by RLV are lived in by their owners or their second homes, although our properties are carefully selected to ensure they are in the very best of repair, like all homes they are sometimes liable to encounter equipment failure or the need for unforeseen maintenance or repairs. In the unlikely event a property, its equipment, facilities, services, fixtures or fittings require attention whilst your party is in residence, please let us lnow as soon as possible and we will do our utmost to promptly address any problem. Please note that under such circumstances refunds will not be considered.


TRAVEL ARRANGEMENTS
Do not make irreversible flight or travel arrangements until you have received final confirmation of your booking.


CHANGES AND CANCELLATIONS BY YOU
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. 

You can cancel your booking 48hrs from the moment the provisional booking is made, and the deposit will be refunded in full during this time. Please note that the 48hr cooling off period starts from the moment the provisional booking is executed either online or over the phone, and not on the payment of the deposit. A provisional booking is made when you a booking confirmation email from us.

After that period, amendments and cancellations can only be accepted in accordance with the terms and conditions herein.

If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met. Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated. The Owner may charge an amendment fee and in addition you must pay us any administration fee due.

Please note that in the event you wish to cancel your confirmed booking, no refunds will be given in any circumstances. All payments, including deposit and balance payments you make to us are non-refundable in any instance. This policy directly reflects the Owners' individual policies, and you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality.  In addition you must pay us an administration fee of £25.00 per person. The 48 hour no quibble cancellation policy does not apply to bookings that start within 14 days of the booking being placed. 


CHANGES AND CANCELLATIONS BY OWNER
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you. 

In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation. "Regency Luxury Villas" cannot be held liable for any additional costs incurred by the Client (such as travel). "Regency Luxury Villas" recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.


OUR RESPONSIBILITY
'Regency Luxury Villas' solely acts as an agent and payment gateway on behalf of all of the properties listed on its websites. Your contract is with the Owner and its terms and conditions apply. 'Regency Luxury Villas' shall have no responsibility or liability to the Client other than for the performance of these services. A booking is made directly between the Client and the Owner of the property and is a legally binding contract. Therefore before confirming your booking you should read these terms carefully to ensure that you agree with everything contained within them.  Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total cost of the booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


YOUR ACCOMMODATION   
This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).  


BREAKAGES DEPOSIT
Guests are  required to pay a minimum returnable deposit of 20% of the holiday value unless specified differently to Regency Luxury Villas who will retain the deposit on behalf of the property owners. This deposit must be received at least four weeks prior to commencement of a booking. This will be re-paid in full within at least 4 weeks of returning minus any deductions. Failure to make payment in full including security deposit will render your booking deemed cancelled. No refund or credit will be made in the event of any cancellation 27 days prior to commencement of a booking.

Regency Luxury Villas reserves the right to deduct any charges from the breakages deposit on behalf of the property owners.  

 

ACCOMMODATION COURTESY
While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains and replace items damaged by party members.


COMPLAINTS PROCEDURE
Because the contract for the Property is between you and the Owner, any queries or concerns should be addressed to them. If the Client is dissatisfied with any aspect of the property, or otherwise have a complaint whilst at the Property it should be indicated immediately to Regency Luxury Villas acting on the owners behalf in writing via email so that, where possible, all issues can be promptly resolved. Contact details can be found on your confirmation of booking. If you fail to notify Regency Luxury Villas acting as the Owner's representative  of any problem or dissatisfaction prior to departure from the Property, it will affect the ability to investigate the complaint and impact the way that any complaint is handled. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. 

Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Owner has the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.


INSURANCE
It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party's personal belongings as no such cover is provided by Regency Luxury Villas or the Owner. Accordingly, any such losses incurred are the responsibility of the Client. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit. 


BUILDING WORKS
From time to time local building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will endeavour to notify you as soon as we are made aware of any building work that may affect your holiday. However please note we will not offer compensation related to local building works under any circumstances.


BEHAVIOUR
The property owner or its representatives can end your holiday if your behaviour or that of any party member is likely, in their opinion, to cause distress, damage to property, danger to, or annoyance,  to nearby neighbours, our other customers, employees, or anyone else. In these circumstances the property owner or their representatives reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. The property owner and Regency Luxury Villas will not accept responsibility for the behaviour of others in or near your accommodation.  Adults must supervise children at all times.

The property is for the sole use of the named guests, no parties, meetings or social gatherings are allowed at the property without express permission of the owner of their representatives, any breach of these terms may result in immediate termination of your stay without refund.

Please ensure all doors and windows are secured whenever leaving the property or retiring for the night. Metal shutters or blinds where fitted should also be deployed for additional security.  


SWIMMING POOL
Non adults must only use the swimming pool with adult supervision. Care should be taken at all times in and around any wet areas. Regency Luxury Villas do not accept liability for any slips, falls or accidental injury related therein.


PETS/ANIMALS
Unless otherwise advised, pets and animals are not permitted in the accommodation. Where pets are accepted by prior agreement, a deep clean surcharge upon exit will be applied to your booking. Any damages or breakages caused by a pet will be charged for.


ACCESS
The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property, to take meter readings or other exceptional circumstances.


VISA, PASSPORT AND HEALTH REQUIREMENTS
Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase.  Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.


AGENCY TERMS 
Except where otherwise specified, we Regency Luxury Villas Ltd. act only as an agent in respect of all 'accommodation only' bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for property you book through this website ("Property") or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Property.  For all  bookings, your contract will be with the owner/supplier/principal of the Property in question (the 'Owner'). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the Property. Your booking with us is subject to these Agency Terms and Conditions and any specific booking conditions of the relevant Owner you contract with (if any) and you are advised to read both carefully prior to booking. By booking a property you agree to these terms and conditions.


COPYRIGHT
The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material.